Privacy Policy & Data Protection Notice — Hertfordshire Car Recovery
Stranded at the roadside, locked in Park, or broken down on the A1(M), M1, M25, or A505? Dispatched 24/7 from 1C Stevenage Road, Little Wymondley, Hitchin, SG4 7HT (51.9313, -0.2292) with instant £50 base + £2.00/mile quotes.
- Base Call-Out & Flatbed Loading£50.00
- Road Mileage (17.0 miles @ £2.00/mile)£34.00
- Estimated Total Recovery Price£84.00
Privacy Notice Effective Date: 29 October 2026 (UK GDPR & Data Protection Act 2018)
Hertfordshire Car Recovery (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit https://hertfordshirecarrecovery.co.uk/, use our two-part Instant Quote Calculator, call or message our 24/7 dispatch line, or book vehicle recovery and transportation services.
Data Controller Identity & Contact Details
For the purposes of UK data protection law, the Data Controller is:
- Business Name:
Hertfordshire Car Recovery - Operating & Dispatch Address:
1C Stevenage Road, Little Wymondley, Hitchin, SG4 7HT(Coordinates:51.9313, -0.2292) - 24/7 Telephone:
07538 794 141(07538 794 141) - Data Protection & Dispatch Email:
[email protected](CC[email protected])
Personal Data We Collect
When you request an instant quote, telephone our dispatch desk, or book a vehicle recovery, we collect only the information necessary to calculate your quote, locate your vehicle safely, and complete your recovery:
Home, Car Park, Public Road, Motorway, Dual Carriageway), and passenger count (0–3).Vehicle Stuck in Park?, Does the Vehicle Roll?, Any Wheel Damage?, Does the Vehicle Start?, Do You Have the Vehicle Keys?), plus any service notes or roadside condition photographs taken to document damage-free loading and handover.click_to_call, funnel_step_1_complete, and generate_lead) collected via Google Analytics 4 (G-8ZZTZ1SLCF) and Site Kit by Google.How and Why We Use Your Personal Data (Lawful Basis)
We process your personal data under the following UK GDPR lawful bases:
| Purpose of Processing | Categories of Data | Lawful Basis (UK GDPR Art. 6) |
|---|---|---|
Calculating instant postcode-to-postcode recovery quotes (£50 base + £2.00/mile) and dispatching a recovery truck to your location |
Identity, Contact, Location/Route, Vehicle Condition | Performance of a contract or taking steps at your request prior to entering into a contract (Art. 6(1)(b)), and Vital/Safety Interests where stranded in hazardous road environments. |
Communicating live driver ETAs via phone, SMS, WhatsApp (07538 794 141), or email ([email protected] / [email protected]) |
Identity, Contact, Location | Performance of a contract (Art. 6(1)(b)) and Legitimate interests (Art. 6(1)(f)). |
| Issuing VAT/itemised invoices, maintaining accounting records, and verifying vehicle ownership for missing-key recoveries | Identity, Contact, Vehicle, Transaction | Legal obligation (Art. 6(1)(c)) under UK tax and motor trade regulations. |
Measuring website performance, conversion reliability, and fixing technical errors via GA4 (G-8ZZTZ1SLCF) |
Technical & Analytics | Consent (Art. 6(1)(a)) / Legitimate interests (Art. 6(1)(f)) in maintaining a fast, working emergency website. |
Third-Party Service Providers & Data Sharing
We never sell or rent your personal data to third-party marketing brokers or claims-farming companies. We share limited data only with trusted operational processors necessary to deliver our service:
- Postcode Geocoding & Routing APIs (
postcodes.io& OSRM): When you enter a Collection Postcode and Drop-Off Postcode in our calculator, those postcodes (without your name or phone number) are queried to compute road mileage and estimated drive time. - Email & Dispatch Infrastructure: Quote submissions are transmitted securely to our dispatch mailbox
[email protected]with a copy to[email protected]. - Google Analytics 4 (
G-8ZZTZ1SLCF) & Google Search Console: Used in aggregate to monitor site traffic and key conversion events. - nominated Garages, Insurers, or Statutory Authorities: Where you ask us to deliver your vehicle to a third-party workshop or provide an invoice for your motor insurer, or where required by UK law enforcement.
Data Retention Periods
- Completed Recovery Bookings & Invoices: Retained for 6 years plus the current financial year to comply with HM Revenue & Customs (HMRC) record-keeping rules and Goods in Transit insurance requirements.
- Unbooked Online Quote Enquiries: Retained for up to 12 months so we can honour or reference your quote if you get back in touch, after which they are routinely purged.
Your Rights Under UK GDPR
Under UK data protection law, you have the right to:
- Request access to a copy of the personal data we hold about you (Subject Access Request).
- Request correction of any incomplete or inaccurate data.
- Request erasure of your personal data where there is no statutory tax or legal reason for us to retain it.
- Object to or restrict processing of your data in specific circumstances.
- Lodge a complaint with the UK Information Commissioner’s Office (ICO) at
https://ico.org.uk/or by calling0303 123 1113if you believe your data rights have been infringed.
To exercise any of these rights, email [email protected] or write to Data Protection, Hertfordshire Car Recovery, 1C Stevenage Road, Little Wymondley, Hitchin, SG4 7HT.